🔁 Returns & Exchange | Truefitofficial
At Truefitofficial, we’re committed to giving you an exceptional shopping experience every time you order from us.
However, if you receive a damaged, faulty, or incorrect size item, we offer you the option to exchange your order within 7 days of delivery on all fresh, non-discounted items.
That’s right!
Simply contact us within 7 days of receiving your order by calling us or emailing at [your email here].
If any items are missing or not received, please report it within 48 hours of delivery.
Any complaints or requests made after the given timelines will not be entertained.
📦 Conditions for Exchange
✅ The product must be returned in unused, unwashed, and undamaged condition.
✅ All tags and original packaging must be intact.
✅ Exchanges apply only to fresh, non-promotional items.
✅ Exchange requests are subject to stock availability.
✅ Damages due to negligence, misuse, or improper handling are not covered.
✅ Exchanges can be processed in-store or via courier, depending on inspection approval and stock.
💰 Refund & Exchange Policy
If you receive a defective product or an incorrect size, you can request an exchange free of cost.
🔹 All exchange or replacement requests go through Quality Assurance (QA) inspection.
🔹 Refunds are not applicable except under specific circumstances (e.g., international orders if applicable).
🔹 Change of mind is not eligible for refunds or exchanges.
For more details, please visit our FAQ page or contact our Customer Service Team from
Monday to Saturday, 09:00 AM – 06:00 PM (PST).
📞 Helpline: [your contact number here]
📧 Email: [your email here]
⚠️ Important Note
- This Return & Exchange Policy applies only to items sold at their original price.
- It does not apply to items purchased during sales, promotions, or discounts.
- Any damage caused due to negligence, improper use, or handling will not be covered.
- All exchanges depend on stock availability.
- Change of mind is not applicable.