Returns & Exchange

🔁 Returns & Exchange | Truefitofficial

At Truefitofficial, we’re committed to giving you an exceptional shopping experience every time you order from us.
However, if you receive a damaged, faulty, or incorrect size item, we offer you the option to exchange your order within 7 days of delivery on all fresh, non-discounted items.

That’s right!
Simply contact us within 7 days of receiving your order by calling us or emailing at [your email here].

If any items are missing or not received, please report it within 48 hours of delivery.
Any complaints or requests made after the given timelines will not be entertained.


📦 Conditions for Exchange

✅ The product must be returned in unused, unwashed, and undamaged condition.
✅ All tags and original packaging must be intact.
✅ Exchanges apply only to fresh, non-promotional items.
✅ Exchange requests are subject to stock availability.
✅ Damages due to negligence, misuse, or improper handling are not covered.
✅ Exchanges can be processed in-store or via courier, depending on inspection approval and stock.


💰 Refund & Exchange Policy

If you receive a defective product or an incorrect size, you can request an exchange free of cost.

🔹 All exchange or replacement requests go through Quality Assurance (QA) inspection.
🔹 Refunds are not applicable except under specific circumstances (e.g., international orders if applicable).
🔹 Change of mind is not eligible for refunds or exchanges.

For more details, please visit our FAQ page or contact our Customer Service Team from
Monday to Saturday, 09:00 AM – 06:00 PM (PST).

📞 Helpline: [your contact number here]
📧 Email: [your email here]


⚠️ Important Note

  • This Return & Exchange Policy applies only to items sold at their original price.
  • It does not apply to items purchased during sales, promotions, or discounts.
  • Any damage caused due to negligence, improper use, or handling will not be covered.
  • All exchanges depend on stock availability.
  • Change of mind is not applicable.
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